Refund requests must be submitted within our specified timeframes. For courses under $500, you have 14 days from enrollment. Premium courses over $500 include a 30-day evaluation period. We require original payment verification and completion percentage review before processing any refund request.

Most refund requests receive initial review within 2-3 business days. Credit card refunds typically process within 5-7 business days after approval. PayPal refunds are usually instant once processed. Bank transfers may take 7-10 business days depending on your financial institution.

When courses are partially completed, refunds are calculated based on unused content. If you've accessed 25% of materials, you're eligible for 75% refund minus processing fees. This applies to video content, downloadable resources, and interactive tools. Live session attendance affects refund calculations differently.

Medical emergencies, job loss, or family situations receive individual consideration. We may offer extended deadlines, course deferrals, or alternative arrangements. Documentation may be required for special circumstance requests. Our goal is finding solutions that work for serious situations.

Certain items cannot be refunded including: downloaded software tools, completed one-on-one consultations, printed materials that were shipped, and access to exclusive trading communities. These restrictions apply regardless of completion status or satisfaction level.