Introduction and Scope

TechFlow DriftUp operates as an educational platform focused on position sizing strategies in trading. We understand that your personal information deserves careful protection, and we're committed to transparency about how we collect, use, and safeguard your data when you engage with our services in Vietnam and internationally.

This policy applies to all interactions with our website, educational content, communication channels, and any related services we provide. Whether you're browsing our resources, enrolling in courses, or contacting our support team, these practices govern how we handle your information.

Information We Collect

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

We don't collect sensitive financial information such as bank account details or trading account passwords. Our focus remains on educational delivery and support, not financial transaction processing.

How We Use Your Information

Your information helps us provide better educational experiences and maintain our platform effectively. We use collected data for these specific purposes:

• Delivering educational content and tracking your learning progress through our courses
• Sending course updates, educational newsletters, and platform announcements
• Providing technical support and responding to your questions or concerns
• Improving our website functionality and educational content based on usage patterns
• Ensuring platform security and preventing unauthorized access or misuse
• Complying with legal requirements and maintaining accurate business records
• Analyzing learning outcomes to enhance our teaching methods and course structure

We don't use your information for automated decision-making that would significantly affect your access to educational content. All course progression and assessment evaluations involve human oversight from our educational team.

Data Sharing and Third-Party Services

We work with carefully selected service providers to deliver our educational platform effectively. Here's how we handle data sharing:

We never sell your personal information to marketing companies or unrelated third parties. Any data sharing occurs under formal agreements that require the same level of privacy protection we maintain internally.

Your Rights and Control Options

You maintain significant control over your personal information. Understanding your rights helps you make informed decisions about your data:

Data Security and Protection

Protecting your information requires multiple layers of security measures. We've implemented comprehensive safeguards to prevent unauthorized access, alteration, or disclosure of your data:

• SSL encryption for all data transmission between your device and our servers
• Regular security audits of our systems and third-party integrations
• Access controls that limit staff access to only necessary information for their roles
• Secure data storage with encrypted databases and regular backup procedures
• Network monitoring systems that detect and respond to potential security threats
• Employee training programs focused on data protection and privacy best practices

While we maintain robust security measures, no online system can guarantee absolute security. We continuously update our protection methods and will notify you promptly if any security incident affects your personal information. You can help protect your account by using strong passwords and logging out after each session.

Data Retention and Deletion

We keep your information only as long as necessary for educational services and legal compliance. Different types of information have different retention periods:

When retention periods expire, we securely delete information using industry-standard data destruction methods. For active accounts, we periodically review stored data and remove information that's no longer necessary for your educational experience.

International Data Transfers

Our educational platform uses services that may process your information in different countries. We ensure adequate protection regardless of where your data is processed:

• Primary data storage occurs within Vietnam or countries with equivalent privacy protections
• Third-party services in other countries operate under data processing agreements that require strong privacy safeguards
• We evaluate the privacy laws and practices of any country where your data might be processed
• Cross-border data transfers include additional security measures such as encryption and access controls

If you have specific concerns about international data processing, please contact us to discuss your options. We can provide more detailed information about where your specific data is stored and processed.

Children's Privacy Protection

Our educational content focuses on advanced trading concepts suitable for adults. We don't knowingly collect personal information from individuals under 18 years of age without parental consent. If we discover that we've collected information from a minor without proper consent, we'll delete it promptly and may suspend account access until we can verify parental approval.

Parents or guardians who believe their child has provided personal information to our platform can contact us immediately at help@techflow-driftup.com. We'll work quickly to remove any inappropriate information and ensure compliance with child protection requirements.

Policy Updates and Notifications

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When significant changes occur, we'll notify you through multiple channels:

• Email notification to your registered address at least 30 days before changes take effect
• Prominent notice on our website homepage and platform dashboard
• Updated policy posted with clear change descriptions and effective dates
• For major changes affecting your rights, we may require explicit consent before continuing service